Help

CONTACT US

We love hearing from our customers! You're our best source of information and we appreciate your feedback. So if you have any comments, complaints or constructive criticisms, please contact us.

HPB Customer Care | Gift Card Hotline | HPB Marketplace Customer Service | Find a Store |

Half Price Books Customer Care
customercare@halfpricebooks.com
800.883.2114

Gift Card Customer Service
giftcards@halfpricebooks.com
866.615.2665 (BOOK)

HPB Marketplace Customer Service
Questions about the Half Price Books Marketplace? Click here to contact HPB Marketplace Customer Service.
For automated information about placing an order online or about an existing order, you may call 510-594-4586.
info@hpbmarketplace.com

Find a Store
Half Price Books, America's largest family-owned new and used retail bookstore chain, has 112 locations in 16 states. And best of all, because we buy from the public, each store is different, with different merchandise and new items arriving daily. We've heard from customers who travel around the country, making a point to stop in each of our stores along the way. We love hearing about your experiences in each of our stores. Click here to find a location near you. And if you’ve got something to rant or rave about, you're welcome to drop us a note and let us know about your visit.

SHOPPING

Shopping at Half Price Books stores is a unique experience. You never know what you're going to find. If you have a specific item in mind, our staff would be delighted to assist you in your search. If you have any questions about our merchandise, policies, and programs, you've come to the right place.

Looking for a specific item? | Product Pricing Policy | Discounts | Buying Policy | Gift Cards |

Looking for a specific item?
Call any one of our locations, and our helpful employees will be happy to look for your book. Leave your name and number with them (if you don't want to listen to our hold music) and they'll call you back, take your shipping and billing information over the phone and send you your book. If you search for a book on our website, you’ll get search results that include some of our inventory as well as more than 120 million titles from other independent booksellers from around the globe.

Product Pricing Policy
We strive to be a company that lives up to our name. The vast majority of the books and other items we sell are priced at half the current list price or less, but a few are not. These include specially priced promotional items, collectibles, and rare, out-of-print materials. For more information, we invite you to read our complete store Pricing Policy. Products listed on the HPB Marketplace are priced by independent sellers and may or may not be half the publisher’s price or less.

Discounts
We love teachers and librarians. So, we offer a 10% discount to public, private and home-school teachers as well as school and city librarians. All you have to do to receive the discount is go to any one of our Neighborhood Locations and present some sort of identification that verifies you're an educator (i.e. pay stub, id card/badge). One of our friendly employees will then give you a 10% discount card good for one year at all of our stores. This discount is not valid online.

In addition to educators, all customers who sign up for the Half Price Books mailing list will be subscribed to receive occasional discount offers and money-saving coupons in the mail or via e-mail. Among the benefits of being a subscriber, you’ll also receive information about sales and other special events in your local area. Click here to sign up for the Half Price Books eNews mailing list. In addition, we will occasionally let email subscribers know about products available online in the HPB Marketplace. In-store discounts and promotional offers are not valid online.

Customer information is collected and stored for our use only. We do not sell or share that information with anyone. We're selfish that way. And we value your trust and honor our privacy policy. If you're already on our mailing list and feel that you have not been receiving any communications from us, please make sure your information is up-to-date. Also, keep in mind that you may only receive a minimum of two coupon offers annually. For more details, please read our Privacy Policy.

Selling to HPB

Our motto has remained the same since we opened in 1972 — we buy and sell "anything printed or recorded, except yesterday's newspaper." So bring in your used books, music, movies, magazines, records and games and one of our specially trained buyers will make you an offer.

All of our locations buy all types of printed and recorded merchandise, all day every day. Just bring what you'd like to sell to a store near you and we'll make a cash offer while you wait. And our offers are for everything you bring in, not selected items so you don't have to lug anything back home! Determining the value of books and music isn't an exact science, but there are primary factors we always consider when buying used merchandise of any kind: condition, and supply and demand. We pay the most for recent best sellers and collectibles, but we're also interested in good books, music, and movies of all kinds. Explore our site more and learn more about selling to Half Price Books.

By law, we must ask to see a driver's license (or other government-issued photo I.D.) and get a signature when you bring books in to sell in order to verify that our customers don't knowingly engage in the trade of stolen merchandise for resale. And, because we’re dealing with cash transactions, we need to keep record of where our money goes. Thanks for your cooperation.

Whenever possible, we strive to donate overstock inventory to nonprofit agencies around the world. You may bring your merchandise to sell or donate to any of our Neighborhood Locations. If you have any questions about merchandise you want to sell, email Steve Leach, the Buy Guy.

Buying Policy

1. We pay CASH for your books, printed or recorded merchandise, and some types of software.
2. We cannot make an offer until we see the merchandise.
3. Each buy is different and will be evaluated individually.
4. We will make you an offer based on: a) Supply and Demand b) Condition
5. No appointment is needed-we buy any time we're open.
6. Sellers must remain in the store until merchandise evaluation is completed.
7. You must have your government-issued I.D. with you when you bring merchandise to sell.
8. Sellers under 18 years old must be accompanied by parent or guardian.
9. We may ask to see valid proof of purchase for the items you sell us.
10. State and local ordinances regarding buying and selling used merchandise must be observed.
11. We reserve the right to decline to buy merchandise.

The personal information you provide is confidential and will not be sold, rented or disclosed to a third party for commercial purposes or other purposes, except as may be required by law. Additional details concerning the privacy and security policies that apply to information provided by customers selling used merchandise to Half Price Books are available on request.

Government-issued identification is required on any merchandise sold.

HPB Marketplace

As a convenience to our website visitors, you can search and shop for books online. The HPB Marketplace offers an expansive selection of new, used, out-of-print, and hard-to-find books, music, and movies, and an unbeatable selection of textbooks. When you search using this feature, you are searching some inventory of select Half Price Books retail stores as well as more than 120 million items stocked by independent sellers from 45 countries around the world. Half Price Books has a partnership with Monsoon, a leader in used and collectible books, music, and movies, which means that we earn commissions on sales made through referrals from our website. Monsoon is solely responsible for any customer service issues arising from sales generated on the HPB Marketplace. All questions and comments about online orders should be sent directly to HPB Marketplace Customer Service. Our partnership with Monsoon means that you'll notice the Monsoon name at various points during your HPB Marketplace experience, including on your credit card statement ("Monsoon for Half Price Books") if you make a purchase here. You will also need to create a log-in for your HPB Marketplace account that is different from your log-in for HPB.com (see also Accounts at Half Price Books). Please note: HPB Gift Cards, coupons, discounts and other Half Price Books promotions are not valid for purchases made on HPB Marketplace.

Gift Cards
Currently, gift cards can be redeemed at all Half Price Books retail locations and are not valid to use on any online purchases. You may purchase Half Price Books Gift Cards online for yourself or others. See Gift Cards Shipping & Delivery below.

RETURNS

Problems with your online order? | Returning Store Purchases | Refund Policy

Problems with online order?
We apologize if you're having trouble receiving your order from HPB Marketplace. And we welcome you to notify HPB Marketplace Customer Service so that we can ensure a positive experience with our Monsoon Partner and continue to improve the program for our customers. However, Monsoon is solely responsible for any customer service issues arising from sales generated on the HPB Marketplace website. All questions, comments, etc., should be sent directly to HPB Marketplace Customer Service and not to Half Price Books. Half Price Books Gift Cards, coupons and/or discounts cannot be used to make purchases on the HPB Marketplace.

Returning Online Orders
For assistance with your online return, please contact HPB Marketplace Customer Service.

Returning Store Purchases
Merchandise purchased at any Half Price Books "brick-and-mortar" location can be returned for cash or charge card credit within 7 days of purchase along with a valid sales receipt at any of our neighborhood locations. Please review our Store Refund Policy below for more information.

Refund Policy
Cash refunds and charge card credits on all merchandise purchased at a Half Price Books store are available within 7 days of purchase with the sales receipt. Merchandise charged to a credit card will be credited to your account. Exchange or store credit will be issued for merchandise returned within 30 days with sales receipt. Cash refunds for purchases made by check are available after twelve (12) business days, and are then subject to the time limitations stated above. Please include original packaging and price tag when making a return. Proper I.D. and phone number may be required. We reserve the right to limit or decline refunds. Gift cards cannot be returned for cash. Software Policy: Returns accepted within one month with sales receipt for store credit only. We obey all copyright laws.

SECURITY & INTERNET SAFETY

Shopping Safely & Securely | Authenticating Emails | What is a spoof email? | Tips to Avoid Spoofing & Phishing | Accounts at Half Price Books

Shopping Safely & Securely
Every order you make on our website is safe. We use strict security precautions to make our website safe, including the use of a Secure Socket Layer (SSL) server. Any information you enter while you're using the secure server is encrypted before being transmitted, so it is virtually impossible for an outside party to access or intercept your information. Your shopping experience is safe with us.

Authenticating Emails
All emails sent to Half Price Books mailing list subscribers are delivered through Chron Data, an authorized third-party on behalf of Half Price Books. Sometimes these email communications include links to offers, such as coupons or special promotions or contests. These links may appear as a URL other than halfpricebooks.com; authentic emails and links from Half Price Books will come from Chron Data servers and quickly redirect you to the page on hpb.com, HPBmarketplace.com or halfpricebooksonline.com appropriately. If you ever feel you've received a spoof or "phishing" email regarding Half Price Books, please forward it to customercare@halfpricebooks.com, with long headers included.

What is a spoof email?
A spoof email is simply an email that pretends to be from an organization which asks you to log-in to your account and update your details. It usually asks this on the pretense that requires action on your part, and contains a link for you to click on and log-in to your account. The emails will often look authentic. After you enter your details, the message may even say that you've successfully updated your account. But what may have actually happened is that you've provided your account details to a thief or scammer.

Tips to Avoid Spoofing & Phishing
To help you avoid spoof emails, please keep in mind the following: Look for the "from" address on emails you receive; they should originate from either Half Price Books or Chron Data. Half Price Books will never ask for your personal financial information, such as social security or bank account numbers. The only instance where you may provide Half Price Books with financial information is when purchasing at halfpricebooksonline.com or HPBmarketplace.com. Please see also, Shopping Safely & Securely. Never log-in to to your account if you do not see halfpricebooks.com, HPBmarketplace.com, ilovehalfpricebooks.com or halfpricebooksonline.com as the primary URL in your web browser. False log-ins are deceptive, so make sure you verify where you are before you log-in to any account.

Accounts at Half Price Books
While using the Half Price Books website, you may have to create up to 3 separate accounts: 1) your Subscriber Account, which allows you to update your profile to remain on our mailing list for coupons and sale notices, etc., 2) your HPB Marketplace account which allows you to purchase books and other merchandise online from Half Price Books and other independent booksellers around the globe, and 3) your Gift Card Shopper Account, which allows you to make Gift Card purchases at the Half Price Books online store at halfpricebooksonline.com. We understand that this can be confusing, but we’re working on simplifying this for you. We won’t bore you with the technical details. Just bare with us while we improve our website for you, our valued customers.

TECHNICAL HELP

Problem Viewing the Website | Can't Download PDF | Trouble Printing e-Coupons | Report a Broken Link

Problem Viewing the Website
If you're experiencing difficulty viewing our website, please try these troubleshooting steps. Ensure that you are using the latest version of your browser software application. The Half Price Books website is best viewed at a screen resolution of 1024x768 pixels with Internet Explorer, Firefox or Safari. Certain problems may stem from the preferences or settings of your browser software application. For best viewing of halfpricebooks.com, make sure that "Cookies" are turned on and "Enable Javascript" in your preferences. If the problem persists despite these troubleshooting steps, please contact webmaster@halfpricebooks.com.

Can't Download PDF
For troubleshooting suggestions, Adobe Technical Support Center may help you resolve general viewing and printing problems with Adobe Acrobat products. You may find a solution to a specific printing problem by searching the Support Knowledgebase on the Adobe website. See also the links listed below.

Portable Document File (PDF) Support
Troubleshooting Printing Problems with Adobe Acrobat
Adobe PDF Page View in Browser

Trouble Printing e-Coupons
For mailing list subscribers, you may receive e-Coupons in your email inbox that contain coupons with discount offers good for in-store purchases. The coupon codes for the offers are contained within the email itself. Print the email and bring it in to a Half Price Books location during the offer valid dates. Present the printed e-Coupon email at the register to receive your discount. If you incur any problems printing your e-Coupons, please troubleshoot your printer driver software or printing equipment by contacting the manufacturer directly.

Report a Broken Link
If you find a broken link on our website or get an error message when attempting to view a page, please first troubleshoot by clicking the "Refresh" button in your browser window. If the broken link or error persists, please notify the HPB Webmaster.

Half Price Books does not represent or warrant that the information on this site is accurate, complete, reliable, useful, timely or current or that this website will operate without interruption or error. Links to non Half Price Books sites have been provided because these sites may have information of interest. Half Price Books does not endorse nor make any warranties or representations about the options, services, data or opinions expressed on any site that you may access through this site. Please review the terms of this site for more information.

GIFT CARDS

Gift Card FAQ | Placing Gift Card Orders | Printing Receipts & Invoices | Problem With a Gift Card Order? | Reviewing My Orders | Sending an e-Gift Notice | Gift Cards Shipping & Delivery | Payment Methods | Expedited Shipping | Special Promotional Offers | Gift Card Terms and Conditions

Gift Card FAQ

1. How do I get a Half Price Books Gift Card?
HPB Gift Cards can be purchased online and at any of our retail stores.

2. Are there any fees? Does it expire?
No, your HPB Gift Card does not have any dormancy fees, nor will it expire. Use it whenever you'd like to shop at any of our retail HPB locations.

3. What's the balance on my gift card?
To check the balance on your HPB Gift Card, call 866-615-2665 or call your neighborhood HPB location. Or, ask at the register while you're in the store. You must have the card or card number with you in order to check the balance.

4. Can I use my gift card to shop online?
At this time, we cannot accept HPB Gift Cards as a method of payment on our website or the HPB Marketplace.

5. Is my gift card reload-able?
Yes, you can reload your HPB Gift Card at any time. Just ask at the register in any HPB store.

Placing Gift Card Orders
Order a Gift Card online, and you never have to leave home. Plus, you'll pay no sales tax and receive FREE SHIPPING for delivery in the United States. Create a free account with your billing and shipping information, and start shopping. The HPB online store makes it easy for you to save and manage addresses of your family and friends, so you can send another HPB Gift Card again, anytime of the year.

Buying HPB Gift Cards online is simple. Here's what you'll need to complete your purchase:
1. Recipient's mailing address for delivery to yourself or Gift Card recipient(s).
2. Valid e-mail address to receive a confirmation receipt of your order.
3. Credit card* account number, expiration date and Security Code. (Need help finding the Security Code?)

*For online gift card orders, we accept MasterCard, Visa, American Express and Discover.

Gift Card orders are usually processed within 24 hours of your online transaction. Once you place your order, you will receive an automatic confirmation e-mail to the e-mail address you provided when you created your free HPB online account. We recommend printing your confirmation e-mail for your own records; it contains your order number and summary of your purchase. If you have any questions regarding an order, you will need to provide us with the Order Number. Once an order has been processed and shipped, it cannot be cancelled. If you have any problems with your order, please contact our Gift Card Customer Service representatives and they'll be happy to help you.

Printing Receipts & Invoices
To view more information about a recent or past order, or to review and print invoices of previous orders, first log-in to your Gift Card Shopping Account with your email address and password. Under "My Account" select to view your "Order History." Then click "View." From this page you can review and print your receipts and invoices for your own records. Each transaction is assigned a unique Order ID number, which appears on your receipt and in your auto-confirmation email. You will need this Order ID number to reference the specific transaction if you need to call the Gift Card Customer Service Hotline regarding your order.

Problem With a Gift Card Order?
Are you missing an item? If you purchased more than one Gift Card, they may not arrive together. We may have split your order into multiple shipments, in which case, they will arrive in separate No. 10 envelopes. As there are no guarantees with postal delivery, Gift Cards may be separated in distribution and arrive on different postal delivery days.

Did you receive the wrong item? If you did not receive the item color or denomination that you ordered, please contact our Gift Card Customer Service department. We'll ask you for your Order Number, as well as information regarding the Gift Card you received. We may be able to send an additional or replacement Gift Card to you or your gift recipient(s).

Wondering where your order is? If you have not received your order within 20 business days, contact us at giftcards@halfpricebooks.com. In order to check the status of your order, you must provide us with your Order Number. Keep in mind postal holidays when expecting the delivery of your Gift Card. Standard first-class mail should arrive within 7—10 business days. Since we offer FREE SHIPPING for our customers, we cannot offer a delivery date guarantee. See "Expediated Shipping" for more details.

Reviewing My Orders
When you create an account at the HPB online store, we will store your information, including your order history. Log-in to your Gift Card Shopping Account with your email address and password. Under "My Account" select to view your "Order History." To view more information about a recent or past order, click "View." Click "Track" to view the shipment's current status. Was the HPB Gift Card a big success for your last gift-giving occasion? Select from your past orders to "Re-order" it again.

Sending an e-Gift Notice Notification Service
Need to send a Belated Birthday gift? Not sure if the Gift Card you're ordering will arrive to your loved one in time for the special occasion? Last-minute Christmas shopping? Here's the solution. In addition to FREE standard shipping on Half Price Books Gift Cards, you can send a FREE e-Gift Notice to your Gift Card Recipient(s) to let them know that a gift is on the way to them. Click here to see a sample email.

Gift Cards Shipping & Delivery
Gift Cards usually ship within 24 hours of being processed with your Personalized Gift Message. Using standard delivery, they should arrive within 7-10 business days. Orders will arrive by first-class postal mail via the United States Postal Service. And remember, SHIPPING IS FREE! Keep in mind busy holiday seasons for the post office when placing orders.** For arrival by December 25, we recommend you place online orders before December 8. **Allow 7-10 business days for standard postal delivery of online gift card orders. No delivery date is guaranteed.

Rush delivery is also available for a nominal fee. To request overnight delivery, call to place your order on our Gift Cards & Special Delivery Hotline at 1.866.615.2665 (BOOK) (9 AM to 5 PM, CST). Where applicable, shipping and handling fees and taxes will apply to all Special Delivery phone orders.

Payment Methods
For online Gift Card orders, we accept MasterCard, Visa, American Express and Discover. In-stores, we accep MasterCard, Visa, American Express, Discover, Traveler's Checks, personal checks and cash.

Expedited Shipping
Gift Cards usually ship within 24 hours of being processed with your Personalized Gift Message. Using standard delivery, they should arrive within 7-10 business days. Orders will arrive by first-class postal mail via the United States Postal Service. And remember, SHIPPING IS FREE! Keep in mind busy holiday seasons for the post office when placing orders.** For arrival by December 25, we recommend you place online orders before December 10, 2007. **Allow 7-10 business days for standard postal delivery of online gift card orders. No delivery date is guaranteed.

Rush delivery is also available for a nominal fee. To request overnight delivery, call to place your order on our Gift Cards & Special Delivery Hotline at 1.866.615.2665 (BOOK) (9 AM to 5 PM, CST). Where applicable, shipping and handling fees and taxes will apply to all Special Delivery phone orders.

Gift Cards & Special Delivery Hotline
1-866-615-2665 (BOOK) (9 AM to 5 PM CST)
giftcards@halfpricebooks.com

Half Price Books Records, Magazines, Inc.
ATTN: Gift Card Customer Service
5803 E. Northwest Hwy.
Dallas, TX 75231

Special Promotional Offers
Half Price Books occasionally offers in-store promotional gift and rewards for Gift Card purchases. Any in-store promotional offer does not necessarily apply to any online Gift Card purchase unless stated. In addition, no coupon or discount may be used when purchasing a Half Price Books Gift Card in-store or online.

Gift Card Terms and Conditions
Your Half Price Books Gift Card may only be used for making purchases at participating Half Price Books stores. It cannot be returned or redeemed for cash, except where required by law. Card must be presenred at time of purchase. Purchases are deducted from Gift Card value until balance reaches zero. No expiration date.No dormancy or service fees.For customer service, contact customercare@halfpricebooks.com. Visit a Half Price Books store to reload this card with additional funds or to learn your Gift Card balance. Neither this card nor its value can be replaced if lost, stolen, destroyed, altered or used without your permission. The use of this card provides the holder with a wonderful shopping experience at Half Price Books, where the vast majority of new and used books, music, movies and games are at half the current list price or less. Friendly customer service and affordable prices may entice you to use this card again and again.

MAILING LIST

Managing My Personal Information | Updating Communication Preferences | Customizing My Subscription | Privacy Policy

Managing My Personal Information
All customers who sign up for the Half Price Books mailing list will be subscribed to receive occasional discount offers and coupons via "snail mail" or e-mail. Among the benefits of being a subscriber is receiving money-saving coupons and information about sales and other special events. Click here to sign up for the Half Price Books eNews mailing list program.

If you're already on our mailing list and feel that you have not been receiving any communications from us, please make sure your information is up-to-date. Also, keep in mind that you will receive a minimum of two coupon offers annually.

We encourage mailing list subscribers to keep your contact information updated over time. If you move, change your email, get married (change your name) or need to modify your information for any reason at all, you can update your information by logging in to your customer profile.

Updating Communication Preferences
At the time you sign up, you may choose to receive offers and notices either to your postal mailing address or your e-mail address. If you select e-mail as your preference, you may still receive an occasional communication from us at your postal mailing address. If you wish to change your Communication Preferences at any time, please log in to your customer profile and update your preference settings. If you have any questions or problems with this, please Contact Us.

Customizing My Subscription
At this time, we do not have custom subscription services available. We hope to be able to offer this service to our customers some time in the future, so you can receive mailings that feature your specific areas of interests. Please see also, Updating Communication Preferences.

Privacy Policy
Customer information is collected and stored for our use only. We do not share that information with anyone. We're selfish that way. And we value your trust and honor our privacy policy.

OUR STORES & COMPANY

Merchandise Information | Books By The Yard | About Half Price Books | Careers | Environmental Philosophy | Community Giving | Educator Discount | Literacy Partners | Half Pint Library & Schools | DeleteCensorship.org | The Texas Bookman

Merchandise Information
Our simple philosophy remains the same, "We buy and sell anything printed or recorded except yesterday's newspaper." Half Price Books has 112 retail stores in 16 states, with each store carrying a unique variety of new and used hardbacks, paperbacks, bestsellers, rare and out-of-print texts, first editions, records, magazines, CDs, cassette tapes, audio books, DVDs, VHS videos, computer software, console games, board games, puzzles, calendars, greeting cards, collectibles and more. We're a collector's paradise and a friend to the environment. Preserving and recycling resources and entertainment of every form is our business. Click here to read our Environmental Philosophy.

Books By The Yard
Books By The Yard is a unique product that Half Price Books offers to designers, retailers and individuals across the country. It's approximately three linear feet of books for $20.00 plus tax and shipping (if applicable). A discount is available for large quantity orders. Four different categories of books are available. Categories of books available are Reader's Digest Condensed Books, Reference Books, Mixed Books and Law Books. Books By The Yard services many industries and businesses with this unique product, including Hotel & Hospitality, Interior Designers, Retail Display, Trade Shows, and the Television, Film and Print media. Some of our current clients include Container Store, Crate and Barrel, Office Depot and Wyndham Hotels & Resorts. Please feel free to contact Scott Ward if you have any further questions about bulk sales, including ordering and shipping instructions. In most cases, we are able to ship your order within 24 to 48 hours. Call toll free 1.888.508.4575 (Monday - Friday, 9am to 4pm CST).

About Half Price Books
In 1972, we opened our first store in a converted laundromat in Dallas, Texas. Co-founders Ken Gjemre and Pat Anderson stocked the store with more than 2,000 books from their personal libraries. Half Price Books was created with the idea of offering a great product at a great price. And it worked! Today, Half Price Books is America's favorite new and used bookstore chain. Our simple philosophy continues under the leadership of Sharon Anderson Wright, daughter of Pat Anderson. The company expanded from a single 1,000 square foot converted laundromat into the nation's largest family-owned and used bookstore chain. More than 2,400 employees currently generate annual revenues exceeding $190 million, making Half Price Books in the Top 200 of the nation's Top 500 Women-Owned Businesses. Today, it remains a family-owned and operated business. The company's retail and wholesale division now occupy more than 955,000 square feet, housing more than 10 million new and used books.

Careers
For booklovers, tree huggers, and collectors alike, Half Price Books is a great place to work. Contact your neighborhood location to find out about employment opportunities and how you can join this fun, fast-paced retail environment. Half Price Books is a place for people who are interested in preserving, recycling and passing along information and entertainment in every form. We sell books, records, CDs, collectibles, magazines, videos, DVDs and game software. We are looking for enthusiastic and motivated people to work in a fun, fast-paced retail environment. Retail experience is desirable. Benefits include: Competitive pay, Quarterly profit-based bonuses, Discounts on merchandise, 401(k) retirement plan, Group medical insurance, including dental and vision, for qualifying employees, Life insurance, Paid sick days and vacation days, and Employee Assistance Program. Half Price Books is an Equal Opportunity Employer. If you're interested in joining our team, click here to download an application.

Environmental Philosophy
A healthy environment, locally and globally, is vital to our business. We view protection of the environment as a journey, not a destination. We began that journey more than 35 years ago and it continues today. Each employee of Half Price Books and its subsidiaries has responsibility for stewardship of our natural resources and must strive to conduct business in ways that protect and preserve the environment. Our employees, business partners, suppliers and consumers must all work together to continuously find innovative ways to foster the efficient use of natural resources, prevention of waste and sound management of water. Doing so not only benefits the environment, it makes good business sense.

Community Giving
Half Price Books is committed to the giving back to the community. To help teachers and librarians stretch their dollar even further, we offer a 10% Discount Card, good at all Half Price Books retail locations. We've been supporting literacy for more than 35 years by working with local literacy groups across the country. Half Price Books strives to help provide people of all ages with the tools and skills necessary to become readers. And through the Half Pint Library program, thousands of books are collected and donated to nonprofit organizations each year. Read more below about some of our specific projects.

Educator Discount
As part of our commitment to education, Half Price Books offers educators a 10% discount off their entire purchase in-stores year-round, whether they’re buying something for the classroom or themselves! The teacher/librarian discount will be offered to teachers or librarians who are able to present current identification (a pay stub or ID card) that verifies their status as a public or private school teacher (including college/university teaching assistants) or a school or city librarian. Homeschoolers should provide verification from their state or local homeschooling organization where applicable. Day care providers and private specialty instructors do not qualify for the discount. Card must be renewed annually. Discount not valid for online purchases. Click here for more details.

Literacy Partners
Half Price Books works together with its patrons to support local and national literacy organizations. We believe that everyone should have the opportunity to read. Click here for our list of literacy partners. We encourage our employees and customers to become literacy volunteers through our A, E, I, O & YOU Program. Half Price Books offers a free video featuring literacy volunteers and students. This video is available to any nonprofit organization that wishes to promote literacy volunteerism. Please contact Becky Gomez to request a copy.

Half Pint Library
At Half Price Books, we believe in the nurturing power of reading. That's why we began the Half Pint Library program in 1999. Thanks to your help, we have provided more than 1.5 million books and created over 75 Half Pint Libraries in hospitals, community centers and special needs schools across the nation. Each year during late winter/early spring, we host a book drive. During the drive, we encourage our customers to donate new or gently used children's books at any Half Price Books location. HPB matches the donations received from the community. Please help us share the love of reading with deserving children. Share a happy ending with someone who needs it. Learn more about the Half Pint Library program and how you can get involved.

DeleteCensorship.org
In conjunction with Banned Books Awareness Week, Half Price Books launched it’s anti-censorship website DeleteCensorship.org back in 2006. Half Price Books developed the Delete Censorship website, which is designed to celebrate U.S. First Amendment rights, as well as create awareness about book banning and draw attention to existing censorship issues. This site exists to celebrate literature of all kinds and to continue to ensure that ideas remain accessible to all who want them. Half Price Books supports the imaginative and courageous authors of all books, including those that open our eyes to controversial topics. Click here to visit the Delete Censorship website.

The Texas Bookman
In 1983, Half Price Books established its wholesale division, The Texas Bookman, to sell remainders. The Texas Bookman took its name from an antiquarian bookstore bought out by Half Price Books. The Texas Bookman also reprints books under the name Hackberry Press. The Texas Bookman offers trade and scholarly remainders in the visual and performing arts, literary studies, fiction, history, children's, crafts, science, reference and nature. The Texas Bookman also offers quality modern fiction, out-of-print, first edition books, cookbooks, art, antiques, and collectibles. In October 2006, the wholesale division launched its own website at TexasBookman.com to offer its complete inventory 24/7 to its worldwide customers.

POPULAR QUESTIONS

1. How do you buy books and music?
All of our locations buy all types of printed and recorded merchandise, all day every day. Just bring what you'd like to sell to a store near you. We make cash offers while you wait, and our offers are for everything you bring in, you don't have to take anything back! For more about selling to HPB, click here.

2. Can I buy multiple Gift Cards?
Gift Cards in any quantity are available for purchase in HPB stores and online. Each Gift Card is redeemable for merchandise in-store. To purchase bulk orders of Gift Cards for corporate incentives or gifts, you can place your order online or contact our Gift Card Customer Service Hotline by phone at 1.866.615.2665.

3. What's your return policy?
Cash refunds and charge card credits on all merchandise* are available within 7 days of purchase with receipt. Merchandise charged to a credit card will be credited to your account. Exchange or store credit will be issued for merchandise returned within 30 days with receipt. Cash refunds for purchases made by check are available after twelve (12) business days, and are then subject to the time limitations stated above. Please include original packaging and price tag when making a return. Proper I.D. and phone number may be required. We reserve the right to limit or decline refunds. Gift cards cannot be returned for cash. Items purchased online must be returned through HPB Marketplace Customer Service.
*Software returns accepted within one month with receipt for store credit only.

4. Do you sell books online?
As a convenience to our website visitors, you can search and shop for books online. The HPB Marketplace offers an expansive selection of new, used, out-of-print, and hard-to-find books, music, and movies, and an unbeatable selection of textbooks. When you search using this feature, you are searching some inventory of select Half Price Books retail stores as well as more than 120 million items stocked by independent sellers from 45 countries around the world. Please note: what inventory you see online does not represent merchandise in our brick and mortar locations. We do not offer store inventory search at this time, but we’re working on that. We welcome you to call any one of our locations, and our helpful employees will be happy to look for your book on our shelves. Leave your name and number with them (if you don't want to listen to hold music) and they'll call you back, take your information over the phone and either hold the item for your to pick-up or send it directly to you.

5. Where's my online order?
Thanks for making a purchase online through the HPB Marketplace. We're sorry you haven't received your order yet. Click here to visit the HPB Marketplace Customer Service page, it's a resource for making your purchase on HPB Marketplace an easy and smooth experience, to track your orders, inquire about overdue orders and locate other account information.

6. How much do you pay for used stuff?
Determining the value of books and music isn't an exact science, but there are primary factors we always consider when buying used merchandise of any kind: condition, and supply and demand. Basically, our stores are going to pay a higher percentage for books we see less often. Any book that's a current bestseller is generally going to get the highest offers. Click here to read our Buying Policy and check out the Buy Guy's FAQs for loads of information on selling to us.

7. How can I sign up for the mailing list?
All customers who sign up for the Half Price Books mailing list will be subscribed to receive occasional discount offers and coupons via "snail mail" or e-mail. Among the benefits of being a subscriber is receiving money-saving coupons and information about sales and other special events. Click here to sign up for the Half Price Books eNews mailing list program.

8. Are you hiring?
Half Price Books is always looking for new team members, people who are interested in preserving, recycling and passing along information and entertainment in every form. It's a great place to work, especially for tree-huggers, booklovers and collectors. Click here to learn more about career opportunities at HPB.

9. Who is the guy on your radio ads?
Reader, writer, musician and booklover; Jim Swayze is also the voice of HPB radio.

10. Can I search your inventory?
Our inventory changes daily (and even more frequently than that) with new and used merchandise coming in and out of our stores constantly. And every store is different, with a completely unique inventory from the next. At this time we do not offer an inventory search, but we’re working being able to offer you this service, one book at a time. In the meantime, we welcome you to stop in store and browse the shelves. Our helpful staff will direct you to the titles for which you're searching. Please feel free to call your neighborhood HPB location to inquire about a specific title. Our friendly booksellers will help you on your quest. Whether in person or over the phone, we'll do the best we can to help you find a book, because after all, we're booklovers too.

11. Are books really half price?
We strive to be a company that lives up to our name. With the exception of rare collectibles, out-of-print merchandise or specially priced promotional items, all of our books are sold for half the publisher's price or less. For more information, we invite you to read our pricing policy.

12. Do you sell HPB T-Shirts?
We do sell some HPB T-Shirts and other gear through our Half Price Books CafePress Shop. Additionally, our Flagship store in Dallas TX, North Lamar location in Austin TX, and stores in Louisville and Lexington, KY have some limited-edition HPB tees available for sale while supplies last.

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