Hrm In Tourism And Hospitality: International Perspectives On Small And Medium Sized Enterprises


The international market for tourism and hospitality products is becoming increasingly dynamic and competitive. Globalization, deregulated labour markets and changing demographics all contribute to the difficult task of managing service delivery - particularly for smaller firms, which must recognize that they are different from their larger counterparts, and must be able to adapt to new conditions. In particular, the role of employees is crucial, as they can add value and create competitive advantage. This book concentrates on small to medium-sized enterprises (SMEs) within the tourism and hospitality industries. It suggests, through new research and careful review of the literature to date, that SMEs tend to address human resource issues in a more innovative manner than large multinationals, for reasons which range from less bureaucracy and increased flexibility to a greater will to survive. As a result, SMEs have much to offer future managers who wish to learn different decision-making procedures. The contributors to this book, from Europe, North America, Australia and New Zealand, cover issues ranging from motivation to flexible working and from absenteeism to information technology. Their work will be of great value to students and researchers at both undergraduate and postgraduate level.



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    Conditions Guide
  • Format: Paperback
  • Sold by: --
  • Language: English
  • Publisher: Cengage Learning Business Pr
  • ISBN-13: 9780304704118
  • ISBN: 0304704113
  • Publication Year: 1999
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HPB condition ratings
  • New: Item is brand new, unused and unmarked, in flawless condition.
  • Fine/Like New (F): No defects, little usage. May show remainder marks. Older books may show minor flaws.
  • Very Good (VG): Shows some signs of wear and is no longer fresh. Attractive. Used textbooks do not come with supplemental materials.
  • Good (G): Average used book with all pages present. Possible loose bindings, highlighting, cocked spine or torn dust jackets. Used textbooks do not come with supplemental materials.
  • Fair (FR): Obviously well-worn, but no text pages missing. May be without endpapers or title page. Markings do not interfere with readability. Used textbooks do not come with supplemental materials.
  • Poor (P): All text is legible but may be soiled and have binding defects. Reading copies and binding copies fall into this category. Used textbooks do not come with supplemental materials.
Conditions Guide
HPB condition ratings
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Conditions Guide
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Conditions Guide
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