Delivering Superior Service: Reshaping the Communications Service Enterprise

by Electronic Data Systems Corporation
4 out of 5 Customer Rating
ISBN: 9781425974169
Availability:
$22.13

Available Offers

Pickup at HPB West Lane Avenue Out of stock at HPB West Lane Avenue Check other stores
FREE -
Ship to Me
$3.99 - Get it Jul 19 - 22
Only 1 left

Overview

Decades of experience with communications enterprises worldwide are the basis for this compilation of thought-leadership papers by EDS executives who serve the communications industry. The papers address key challenges Communications Service Providers (CSPs) face and recommed initiatives for resolving them. EDS believes CSPs can offer a superior customer experience and build sustained customer loyalty by going to market with products and services more quickly and efficiently. But to do so, CSPs must commit to a transformational journey that will ultimately result in customer satisfaction and revenue growth. This insightful book explains how a CSP can reshape its business model and IT environment to achieve significant business results.
  • Format: Hardcover
  • Author: Electronic Data Systems Corporation
  • ISBN: 9781425974169
  • Condition: Used
  • Dimensions: 9.00 x 0.69
  • Number Of Pages: 244
  • Publication Year: 2006

Customer Reviews