Difficult Conversations: How to Discuss What Matters Most

by Stone, Douglas
4.5 out of 5 Customer Rating
ISBN: 9780143118442
Availability:
$5.99
Used - Trade Paperback - 9780143118442

Available Offers

20% Off In Cart
See Details
Offer Details
Get 20% off on pre-owned items, available in store and online. Offer valid May 23-26, 2025. This offer cannot be combined with other discounts or coupons and does not apply to previous purchases. Offer cannot be used to buy gift cards or items labeled as 'New' on HPB.com. Sale prices will be reflected in your cart.
Pickup at HPB West Lane Avenue Out of stock at HPB West Lane Avenue Check other stores
FREE - Ready Within 4 hours
Only 2 left
Ship to Me
$3.99 - Get it May 30 - Jun 2

Overview

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

- Decipher the underlying structure of every difficult conversation
- Start a conversation without defensiveness
- Listen for the meaning of what is not said
- Stay balanced in the face of attacks and accusations
- Move from emotion to productive problem solving

  • Format: TradePaperback
  • Author: Stone, Douglas
  • ISBN: 9780143118442
  • Condition: Used
  • Dimensions: 7.60 x 0.70
  • Number Of Pages: 352
  • Publication Year: 2010

Customer Reviews