Moments of Truth

by Carlzon, Jan
5 out of 5 Customer Rating
ISBN: 9780060915803
Availability:
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Used - Trade Paperback - 9780060915803

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Overview

The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.

  • Format: TradePaperback
  • Author: Carlzon, Jan
  • ISBN: 9780060915803
  • Condition: Used
  • Dimensions: 7.96 x 0.42
  • Number Of Pages: 160
  • Publication Year: 1989

Customer Reviews