Perfect Phrases for Customer Service: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation

by Bacal, Robert
3.7 out of 5 Customer Rating
ISBN: 9780071745062
Availability:
$5.99
Used - Trade Paperback - 9780071745062

Available Offers

Pickup at HPB Wichita Change Store
FREE -
Ship to Me
$3.99 - Get it May 4 - 15

Overview

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

You've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.

Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:

  • Defusing bad situations before they get worse
  • Handling complaints patiently and professionally
  • Satisfying customers and increasing sales
  • Building long-term relationships with important customers
  • Format: TradePaperback
  • Author: Bacal, Robert
  • ISBN: 9780071745062
  • Condition: Used
  • Dimensions: 7.99 x 0.62
  • Number Of Pages: 256
  • Publication Year: 2010

Customer Reviews