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books business customer relations
Customer Relations
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Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of th... Read More
$12.49
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$20.61
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What can you learn from a mouse? When that mouse has been delighting and entertaining hundreds of millions of people for decades - it turns ... Read More
$7.99
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Jim Collins, author of Good to Great, co-author of Built to Last: "Horst Schulze created a culture of service that should be a model for a... Read More
$9.99
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$22.72
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In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas... Read More
$7.49
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$14.94
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Proven customer engagement approaches for winning in the most important moments driving profitability and growth--customer retention and exp... Read More
$15.99
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Your organization - business, church, or nonprofit - will experience unprecedented growth when you close the gap between these two game-chan... Read More
$11.49
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Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Ren e Evenson ... Read More
$7.49
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$17.10
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Your business problems are community problems. Solve them and scale with help from the leader in the field. The world's most successful bu... Read More
$14.99
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With a Foreword by Jim Cora, former Chairman of Disneyland International "A leadership blueprint, applicable in any organization." -- Captai... Read More
$26.27
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Newly expanded edition. A real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users.Now in ... Read More
$12.49
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$24.38
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"Gary Vaynerchuk has seen the future of marketing. The Thank You Economy shows how it's built on both the time-honored techniques of listeni... Read More
$12.49
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Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each ... Read More
$7.49
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$16.95
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Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchas... Read More
$10.49
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$24.14
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Customers, followers, subscribers. It's easy to just look at the numbers. How many likes? How many purchases? How many email subscribers? ... Read More
$19.18
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"Top Ten Business Books For 2017" - Forbes The fully revised and updated edition of the classic book about Nordstrom's extraordinary custome... Read More
$10.99
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$19.19
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Can you imagine receiving a referral each and every day? Neither could real estate agent Rick Masters. (7L) The Seven Levels of Communicati... Read More
$8.49
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$12.49
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Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service ... Read More
$8.99
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$26.27
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The Supernova Model is a client service, client acquisition, and practice management model that drives an explosive acceleration in revenue ... Read More
$9.99
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With a Foreword by Jim Cora, former Chairman of Disneyland International "A leadership blueprint, applicable in any organization." -- Captai... Read More
$7.99
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