Managing Challenging Clients: Building Effective Relationships with Difficult Customers

by Oade, A.
4.3 out of 5 Customer Rating
ISBN: 9780230238428
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Overview

Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.
  • Format: Hardcover
  • Author: Oade, A.
  • ISBN: 9780230238428
  • Condition: Used
  • Dimensions: 9.20 x 0.70
  • Number Of Pages: 170
  • Publication Year: 2011

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