Raving Fans: A Revolutionary Approach to Customer Service

by Blanchard, Kenneth
4.6 out of 5 Customer Rating
ISBN: 9780739309537
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Overview

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

  • Format: CD
  • Author: Blanchard, Kenneth
  • ISBN: 9780739309537
  • Condition: Used
  • Dimensions: 5.68 x 0.39
  • Publication Year: 2004

Customer Reviews