Helps design and deliver a customer service training program. This book contains 60 activities that can be used 'as is' in short sessions or combined to create longer programs tailored to specific needs. It contains reproducible participant handouts, worksheets, questionnaires, and overhead masters.

Item Information Item Information

Format: Hardcover
Author: Gee, Jeff
ISBN: 9780079137739
Condition: Used
Dimensions: 11.23 x 1.04
Number Of Pages: 365
Publication Year: 1999

The Customer Service Training Tool Kit

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