Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, and Sustaining Lean Improvements in Administrative Areas [With CDROM]

by Tapping, Don
ISBN: 9781563272462
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Overview

Bring Lean Improvements to the Administrative Areas of Your Organization

Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book is a CD containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.

BONUS CD Along with this book you receive a CD containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets

  • Format: Trade Paperback
  • Author: Tapping, Don
  • ISBN: 9781563272462
  • Condition: Used
  • Dimensions: 10.90 x 0.50
  • Number Of Pages: 176
  • Publication Year: 2003

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